Stop paying per seat
Freshdesk charges per agent and gates features by tier. mobieusHelp is part of the suite, so adding agents does not add a bill.
Migration guide
Migrate from Freshdesk to Mobieus
Freshdesk bills per agent and sits apart from your community. Here is how to move your help desk into mobieusHelp, one part of a suite you already own.
0% platform feeKeep your membersYour own domain
0%platform fee on what you earn
5-in-1products, one login
100%your data, your domain
14 daysfree, no card
Why teams move
Freshdesk works. It also bills per agent and lives apart from your community.
One platform, not five
Your help desk, community, courses, and knowledge base share one login and one data set instead of a stack of separate tools.
Own your support data
Tickets, contacts, and articles live in your own tenant and export any time. No platform between you and your data.
What moves
From Freshdesk, onto Mobieus.
Your community does not start over. Here is where each piece lands.
Tickets + conversations
→
mobieusHelp tickets
Agents (per-seat)
→
Agents, no per-seat fee
SLA policies
→
A native SLA engine
Automations
→
Rules + macros
Knowledge base
→
mobieusKnow articles
Contacts
→
Users with mobieusID SSO
Free runbook (PDF)
Get the Freshdesk migration runbook
Tell us where you are moving from. We send the step-by-step PDF and can help you scope the move.
What is in the runbook
- What exports from Freshdesk and what you rebuild
- The full from-to mapping for every feature
- A dated cutover sequence and rollback plan
- The member announcement and onboarding script
The runbook
Six steps from Freshdesk to live on Mobieus.
1
Export from Freshdesk
Pull tickets, contacts, agents, SLA policies, automations, and articles through the API or CSV.
2
Map agents and groups
Decide how agents, groups, and roles map to mobieusHelp queues and permissions.
3
Import tickets and contacts
Bring tickets across with their conversation and status, and contacts as users.
4
Recreate SLAs and rules
Rebuild SLA policies and automations as the SLA engine, rules, and macros.
5
Migrate the knowledge base
Move help articles into mobieusKnow for in-portal deflection.
6
Switch inbound and portal
Point your support address and portal at mobieusHelp.
What you gain
One suite instead of a stack.
Forums + live chat
Threaded discussion and real-time chat as the core, on your own domain and branding.
Courses that finish
mobieusLearn lessons, quizzes, certificates, drip, and cohorts. Sell them on your own Stripe.
A real help desk
mobieusHelp tickets, SLAs, and canned replies. Support that does not vanish into a feed.
Payments at 0% fee
Direct Stripe for memberships, courses, and products. Mobieus never takes a cut of your revenue.
Market + knowledge base
mobieusMarket listings and a moderated knowledge base your members build together.
One login, one bill
mobieusID single sign-on across everything. Replace four subscriptions with one suite.
Questions
Before you move.
Do my knowledge base articles move?
Yes. Help articles migrate into mobieusKnow and power deflection in the support portal.
How does pricing compare?
mobieusHelp is bundled in the suite, so you are not billed per agent. You add agents without adding cost.
Will there be downtime?
No. You stage mobieusHelp in parallel and switch inbound email and the portal over at cutover.
Start when you are ready
Own the building. Don’t rent the floor.
Community, courses, a help desk, chat, a marketplace, direct Stripe, and zero platform fees. Free for 14 days, no card.