Tickets with SLAs
Per-queue tickets with a status workflow, business-hours SLA budgets, breach and warning alerts, internal notes, and the full history on one timeline.
Product · mobieusHelp
A real help desk inside your community.
mobieusHelp runs in the same tenant as your forums and courses. Members open a ticket or start a live chat without leaving. Your team works queues, SLAs, and AI-drafted replies in the same admin as moderation. No extra login. No extra invoice.
Open tickets
12 open · 8 in progress
resolved last 24h: 47 tickets
SLA performance
99.4% within target
first response p50: 14 minutes
Live chats
3 active conversations
queues: support · billing · abuse
CSAT
4.8 / 5 satisfaction
last 30 days across all queues
0per-agent fee, ever
∞agents and tickets included
Protier where it ships
1login for help desk + community
What you get
Help desk without a separate vendor.
Members do not bounce out to a help-desk SaaS to ask a question. Your team does not flip between five tools to answer one.
Multi-department routing
Separate queues for support, billing, or abuse, each with its own roles, SLA, and assignment policy: round-robin, fewest-open, or manual.
Automation rules
Conditions and actions on five triggers. Auto-route by tag, auto-assign by queue, swap the SLA, or change status before an agent opens the ticket.
Canned responses + macros
Saved replies with placeholders, and one-click macros that reply, set status and priority, assign, and tag all at once.
Email integration
Members email your support address and it lands as a ticket. Replies thread back into the same conversation, deduplicated so a forward never opens a second ticket.
Knowledge base + portal
A branded self-service portal where members open tickets and search mobieusKnow articles on their existing account. Answers surface before the ticket form.
Satisfaction surveys
Ask for feedback when a ticket closes. Choose CSAT, CES, or NPS, write your own question, and the score feeds your reports.
Reports + CSV export
Volume, SLA breach rate, and first-response and resolution times at median and 90th percentile, broken down by queue and agent. Export any view.
Bulk ticket actions
Select a stack of tickets and act on all of them at once. Assign, re-queue, change status or priority, tag, or close in a single move. Clear a backlog in seconds.
Support broadcasts
Message everyone who has contacted support at once. Announce an outage, a fix, or a policy change to the exact people who need it, and keep your queue quiet.
No per-agent fee
Unlimited agents and tickets
Included from Pro
Live chat on Creator Plus
REST API + signed webhooks
No per-agent fee
Unlimited agents and tickets
Included from Pro
Live chat on Creator Plus
REST API + signed webhooks
Live chat · Creator Plus and up
Answer in real time, and keep the thread.
Turn on a chat button and visitors talk to your team on the page. Every chat becomes a ticket, so nothing gets lost when the conversation moves to email.
Chat that becomes a ticket
A visitor sends a message and a conversation starts. Behind the scenes it is a ticket, so it keeps the same queue, history, and SLA as everything else.
Your brand, your corner, your sites
Match the button to your color, font, and corner radius, place it bottom-left or bottom-right, and drop it on any site you control by pasting one line of code. No developer required.
One console, no spam
Agents answer every active chat from one live console. An optional human-check question and a built-in honeypot keep automated spam out.
AI assists · on your own key
Let AI write the first draft.
Connect mobieusAI and the help desk drafts and triages for you, so agents spend their time on the replies that need a human. You turn each assist on or off.
Reply drafts
A polished, on-tone reply for the current ticket, ready for your agent to edit and send.
Summaries + sentiment
Long threads collapse to a few bullets, and an angry or urgent requester gets flagged before the SLA does.
Auto-categorize + KB gaps
New tickets get the right topic and queue, and repeated unanswered searches show you which articles to write next.
Auto-resolve, only if you want it
Switch it on and the assistant answers a brand-new ticket from your knowledge base when it is confident, and hands it to an agent when it is not. It never closes a ticket on its own.
Questions
Before you set it up.
What tier do I need for mobieusHelp?
mobieusHelp ships on Pro and up at $99/mo. Live chat is included on Creator Plus at $599/mo. The full breakdown is on the pricing page.
Are there per-agent or per-ticket fees?
No. Unlimited agents and unlimited tickets are included in the plan price. You will never see a per-seat charge for your support team.
How does email-to-ticket work?
Members email your support address and it lands as a ticket. Replies thread back into the same conversation. A forwarded email does not open a duplicate ticket.
Does auto-resolve send replies without approval?
Auto-resolve is off by default. When enabled it answers a brand-new ticket from your knowledge base only when it is confident, and routes to an agent otherwise. It never closes a ticket on its own.
Can I run multiple departments with different SLAs?
Yes. Create separate queues for support, billing, abuse, or any other team. Each queue has its own roles, SLA budget, and assignment policy.
Start when you are ready
Try Mobieus free for 14 days.
mobieusHelp is included from Pro at $99/mo, with live chat on Creator Plus at $599/mo. One subscription covers your community, chat, knowledge base, help desk, courses, and AI. No credit card. Bring your own Stripe. Cancel any time. Your data stays yours.