Tickets with SLAs
Per-department queues, status workflow, SLA timers with breach alerts, escalation rules, owner reassignment.
Product — mobieusHelp
A real help desk inside your community.
mobieusHelp runs in the same tenant as your forums. Members open tickets without leaving. Staff manage SLAs and queues in the same admin surface as moderation. No extra login. No extra invoice.
# Today's help desk
open : 12 tickets
in_progress: 8
resolved_24h: 47
sla : 99.4% within target
first_resp_p50: 14 minutes
queues : support · billing · abuse
What you get
Help desk without a separate vendor.
Members do not bounce out to a help-desk SaaS to ask a question. Staff do not flip between five tools to answer one.
Email integration
Members open tickets by replying to email. Routes to the right queue. Threading preserved. Auto-acknowledge.
Canned responses + macros
Saved replies, parameterized macros, snippet library. Cut response time without losing personalization.
Knowledge base
Public help articles searchable in-product. Suggested articles surface on ticket creation to deflect.
Automation rules
Conditions + actions. Auto-route by tag, auto-assign by queue, auto-close stale, auto-notify on breach.
Multi-department routing
Separate queues per team (support, billing, abuse). Per-department roles, SLAs, and auto-assignments.
Start when you are ready
Try Mobieus free for 14 days.
No credit card. Bring your own Stripe. Cancel any time. Your data stays yours.