A server and a to-do list
osTicket means hosting, upgrades, and security patches on you. mobieusHelp is hosted, current, and maintained.
Migration guide
Migrate from osTicket to Mobieus
osTicket runs a solid help desk and a maintenance burden to match. Here is how to move your tickets, SLAs, and agents into mobieusHelp, hosted and current.
0% platform feeKeep your membersYour own domain
0%platform fee on what you earn
5-in-1products, one login
100%your data, your domain
14 daysfree, no card
Why teams move
osTicket gets tickets done. Running it is the other job.
Support, not an island
Mobieus ties the help desk to your community, courses, and knowledge base, so context and deflection come for free.
Modern out of the box
SLAs, canned replies, CSAT, and an email-verified member portal, with no plugins or theming work.
What moves
From osTicket, onto Mobieus.
Your community does not start over. Here is where each piece lands.
Tickets
→
mobieusHelp tickets, history intact
Departments
→
Queues
Agents
→
Agents + roles
Canned responses
→
Canned replies + macros
SLAs
→
A native SLA engine
Help topics
→
Knowledge base deflection
Free runbook (PDF)
Get the osTicket migration runbook
Tell us where you are moving from. We send the step-by-step PDF and can help you scope the move.
What is in the runbook
- What exports from osTicket and what you rebuild
- The full from-to mapping for every feature
- A dated cutover sequence and rollback plan
- The member announcement and onboarding script
The runbook
Six steps from osTicket to live on Mobieus.
1
Export the osTicket database
Pull tickets, threads, departments, agents, SLAs, and canned responses.
2
Map departments to queues
Decide how departments, help topics, and teams become queues and agent roles.
3
Move tickets and history
Import tickets with their full thread, status, and timestamps.
4
Recreate SLAs and macros
Rebuild SLA targets and canned replies in mobieusHelp.
5
Move the agents
Agents sign in with mobieusID; set roles and queue access.
6
Point inbound email
Route your support address into mobieusHelp so new mail lands as tickets.
What you gain
One suite instead of a stack.
Forums + live chat
Threaded discussion and real-time chat as the core, on your own domain and branding.
Courses that finish
mobieusLearn lessons, quizzes, certificates, drip, and cohorts. Sell them on your own Stripe.
A real help desk
mobieusHelp tickets, SLAs, and canned replies. Support that does not vanish into a feed.
Payments at 0% fee
Direct Stripe for memberships, courses, and products. Mobieus never takes a cut of your revenue.
Market + knowledge base
mobieusMarket listings and a moderated knowledge base your members build together.
One login, one bill
mobieusID single sign-on across everything. Replace four subscriptions with one suite.
Questions
Before you move.
Does ticket history come across?
Yes. Tickets import with their full thread, status, and timestamps preserved.
What about inbound email?
You point your support address at mobieusHelp and new mail is captured as tickets, with a member portal for self-service.
Will I still run a server?
No. mobieusHelp is hosted, so patching, upgrades, and uptime move off your plate.
Start when you are ready
Own the building. Don’t rent the floor.
Community, courses, a help desk, chat, a marketplace, direct Stripe, and zero platform fees. Free for 14 days, no card.