Switch · · 4 min read
Migrate from Freshdesk to Mobieus: drop the per-agent fees
Freshdesk is a capable help desk. It bills per agent, lives apart from your community, and takes your support data with it when you leave. Here is how to move your tickets, SLAs, automations, and knowledge base into mobieusHelp — one part of a suite you already own, with no per-seat billing.
- 0% platform fee on what you earn
- 5-in-1 products on one login
- 100% your data, your domain
- 14-day free trial, no card required
Why teams move off Freshdesk
Freshdesk works. The per-agent billing is the pressure point. Every time you hire a support agent, the invoice goes up — and the platform stays siloed from the community your members actually live in. mobieusHelp is part of the suite, so adding agents does not add a bill. Your help desk, community, courses, and knowledge base share one login and one data set instead of a stack of separate tools.
On the data side, tickets, contacts, and articles live in your own tenant and export any time. There is no third-party platform between you and your support history.
What moves from Freshdesk to Mobieus
Your support operation does not start over. Here is where each piece lands.
| From Freshdesk | To Mobieus |
|---|---|
| Tickets and conversations | mobieusHelp tickets with full conversation history |
| Agents (per-seat billing) | Agents in mobieusHelp — no per-seat fee |
| SLA policies | A native SLA engine with the same policy structure |
| Automations | Rules and macros in the automation engine |
| Knowledge base | mobieusKnow articles with in-portal deflection |
| Contacts | Users with mobieusID single sign-on |
Six steps from Freshdesk to live on Mobieus
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Export from Freshdesk
Pull tickets, contacts, agents, SLA policies, automations, and knowledge base articles through the Freshdesk API or CSV export. Do this before you touch any settings in your current setup.
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Map agents and groups
Decide how your existing agents, groups, and roles map to mobieusHelp queues and permissions. This is the planning step — get it right before any data moves.
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Import tickets and contacts
Bring tickets across with their full conversation history and status. Import contacts as users so your support team sees the same customer context they had before.
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Recreate SLAs and rules
Rebuild SLA policies in the native SLA engine. Map your Freshdesk automations to rules and macros. The logic carries over directly; the syntax is different.
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Migrate the knowledge base
Move your help articles into mobieusKnow. Once they are in, they power deflection inside the support portal — customers see relevant articles before they submit a ticket.
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Switch inbound email and the portal
Point your support address and customer-facing portal at mobieusHelp. Run both in parallel until you are confident, then cut over. No downtime required.
What you gain by moving
Mobieus bundles the help desk with everything else your community needs behind a single login.
- No per-agent fees. mobieusHelp is part of the suite. Add agents without changing your bill.
- Forums and live chat. Threaded discussion and real-time mobieusChat rooms as the community core, on your own domain and branding.
- Courses that finish. mobieusLearn lessons, quizzes, certificates, drip scheduling, and cohorts. Sell them on your own Stripe connection — Mobieus takes no cut.
- Payments at 0% platform fee. Direct Stripe for memberships, courses, and products. Mobieus never takes a percentage of what you earn.
- A marketplace and a knowledge base. mobieusMarket listings and a moderated knowledge base your members build and maintain together through mobieusKnow.
- One login, one bill. mobieusID single sign-on across every product. Replace multiple separate subscriptions with one suite.
Get the Freshdesk migration runbook
The full runbook covers what exports from Freshdesk and what you rebuild, the complete feature-to-feature mapping, a dated cutover sequence with a rollback plan, and the member announcement and onboarding script. Request it here and the Mobieus migration team will send it over and can help you scope the move.
Frequently asked questions
Do my knowledge base articles move?
Yes. Help articles migrate into mobieusKnow and power deflection in the support portal — customers see relevant articles before submitting a ticket.
How does pricing compare?
mobieusHelp is bundled in the suite, so you are not billed per agent. You add agents without adding cost. See the pricing page for current plan details.
Will there be downtime?
No. You stage mobieusHelp in parallel with Freshdesk and switch inbound email and the portal over at cutover. Support continues uninterrupted throughout the migration.
Community, courses, a help desk, chat, a marketplace, direct Stripe, and zero platform fees. Start a free 14-day trial — no card required — or browse all migration guides if you are still comparing options.