Switch · · 3 min read
Migrate from osTicket to Mobieus: a hosted help desk
osTicket runs a solid help desk — and a maintenance burden to match. Every upgrade, security patch, and server configuration is yours to manage. This runbook covers how to move your tickets, SLAs, departments, agents, and canned replies into mobieusHelp, where the help desk is hosted, current, and tied to the rest of your community.
| Metric | What it means |
|---|---|
| 0% platform fee | Mobieus never takes a cut of what you earn |
| 5-in-1 | Forums, help desk, courses, chat, and marketplace under one login |
| 100% your data | Your domain, your member list, export any time |
| 14 days free | Trial with no card required |
Why teams move off osTicket
osTicket gets tickets done. The surrounding work is the problem.
- A server and a to-do list. osTicket means hosting, upgrades, and security patches on you. mobieusHelp is hosted, current, and maintained.
- Support that talks to your community. Mobieus ties the help desk to your community, courses, and knowledge base, so context and deflection come for free.
- Modern out of the box. SLAs, canned replies, CSAT, and an email-verified member portal — with no plugins or theming work.
What moves from osTicket to Mobieus
Your history does not start over. Here is where each piece lands.
| osTicket | Mobieus |
|---|---|
| Tickets | mobieusHelp tickets, history intact |
| Departments | Queues |
| Agents | Agents and roles |
| Canned responses | Canned replies and macros |
| SLAs | A native SLA engine |
| Help topics | Knowledge base deflection via mobieusKnow |
Get the osTicket migration runbook (PDF)
The step-by-step PDF covers what exports from osTicket, the full from-to feature mapping, a dated cutover sequence with a rollback plan, and the member announcement script. Fill in the form at #get-the-runbook to get your copy — or email [email protected] and we will send it over. The runbook includes:
- What exports from osTicket and what you rebuild
- The full from-to mapping for every feature
- A dated cutover sequence and rollback plan
- The member announcement and onboarding script
Six steps from osTicket to live on Mobieus
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Export the osTicket database
Pull tickets, threads, departments, agents, SLAs, and canned responses.
-
Map departments to queues
Decide how departments, help topics, and teams become queues and agent roles in mobieusHelp.
-
Move tickets and history
Import tickets with their full thread, status, and timestamps.
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Recreate SLAs and macros
Rebuild SLA targets and canned replies inside mobieusHelp.
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Move the agents
Agents sign in with mobieusID. Set roles and queue access.
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Point inbound email
Route your support address into mobieusHelp so new mail lands as tickets.
What you gain by moving to Mobieus
mobieusHelp is one product inside a full suite. When you move off osTicket, your help desk arrives alongside forums, courses, a marketplace, and chat — all under one login and one bill.
- Forums and live chat. Threaded discussion and real-time chat on your own domain and branding.
- Courses that finish. mobieusLearn lessons, quizzes, certificates, drip, and cohorts. Sell them on your own Stripe account.
- A real help desk. mobieusHelp tickets, SLAs, and canned replies. Support that does not vanish into a feed.
- Payments at 0% fee. Direct Stripe for memberships, courses, and products. Mobieus never takes a cut of your revenue.
- Market and knowledge base. mobieusMarket listings and a moderated knowledge base your members build together via mobieusKnow.
- One login, one bill. mobieusID single sign-on across everything. Replace multiple subscriptions with one suite.
Frequently asked questions
Does ticket history come across?
Yes. Tickets import with their full thread, status, and timestamps preserved.
What about inbound email?
You point your support address at mobieusHelp and new mail is captured as tickets, with a member portal for self-service.
Will I still run a server?
No. mobieusHelp is hosted, so patching, upgrades, and uptime move off your plate.
Community, courses, a help desk, chat, a marketplace, direct Stripe, and zero platform fees. Start a free 14-day trial — no card required. Or browse all migration guides to compare paths from other platforms.